Privacy policy

What we collect

Account information: names, email addresses, phone numbers and passwords (stored only as a secure hash).

What the business adds: its knowledge, data tables, procedures and the settings of its tools and channels (secrets are encrypted).

Conversations between the business and its customers on the channels it connects: messages, voice notes, files and call records, with the customer's name and number as the channel provides them.

Technical information: IP address, browser and device, sign-in times and an activity log, used for security.

Why we use it

To run the service — answer customers on the business's behalf, show conversations to its team, send codes and subscription notices — to keep it secure, answer support requests and improve Mujib. We do not sell data and we do not show ads.

Who processes it for us

Hosting and network protection (our servers and Cloudflare); Google (Gemini), which receives the conversation and the business's knowledge needed to write each answer, transcribe voice notes and speak on calls; the messaging platforms the business connects (such as Meta and Telegram); and OTPIQ for WhatsApp / SMS codes and notices to account holders. Each of them processes the data only to provide its service.

How we protect it

Encrypted connections (HTTPS), each business's data isolated in the database, secrets encrypted at rest, passwords hashed with Argon2id, two-step verification, and nightly backups.

How long we keep it

While the subscription is active, and 90 days after it ends; logs for security for up to one year; what the law requires for longer.

Your rights

Account holders can see and correct their data from inside Mujib and ask us to delete their account. Customers of a business can ask that business, which controls their conversations.

Cookies

We use only the cookies needed to keep you signed in and remember your language. No advertising or tracking cookies.

Contact

For any privacy question, contact us using the details on this page.