Terms of service

1. The service

Mujib is an online service that lets a business set up AI assistants that answer its customers on messaging channels, its website, its app and the phone, and lets its team work beside them in one inbox. What you can use (number of assistants, team members, channels, replies and call minutes) depends on your plan.

2. Your account

You give true information about your business and keep your passwords safe. You decide who in your team has access and what they may do, and you are responsible for what is done with your account.

The business owner's phone number is used to recover the account and for notices about the subscription.

3. Trial, subscription and payment

New businesses get a free trial. After it, the service is paid monthly at the price of your plan shown on the pricing page.

We issue an invoice before each period and remind you on WhatsApp / SMS. You pay by one of the methods shown on your billing page and report the payment with its receipt; the period starts when we confirm it.

If an invoice is not paid within the grace period, the account is suspended and your assistants stop answering: your data is kept and everything works again as soon as you pay. Fees for a period that has started are not refunded, unless the law requires it.

4. Your data and your customers' conversations

The data you enter and the conversations with your customers belong to you. We process them only to provide the service.

You are responsible for having the right to contact your customers on the channels you connect, and for following the rules of those channels (for example WhatsApp's and Meta's policies).

When the subscription ends we keep your data for 90 days so you can come back, then we delete it, except what the law requires us to keep.

5. AI answers

Your assistant's answers are generated automatically from what you taught it and may contain mistakes. Keep your knowledge up to date, test changes before you publish them, and let your team check important answers. Actions on your own systems happen only with the permissions you set for each tool.

6. Acceptable use

Do not use Mujib for anything illegal, for spam, to deceive people, to attack or overload the system, or to access other businesses' data. We may suspend an account that breaks these rules.

7. Availability

We work to keep Mujib available at all times and back it up every night, but the service may stop briefly for maintenance or for reasons outside our control, including the messaging platforms it connects to.

8. Liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect losses or lost profit; our total liability is limited to the fees you paid in the last three months.

9. Changes

We may update these terms. We will tell you before important changes take effect; continuing to use Mujib after that means you accept them.

10. Law

These terms are governed by the laws of the Republic of Iraq.